2.2 Limitations of current consumer satisfaction survey systems
I. Issues with offline evaluation systems
Very costly and time-consuming
Additional process for data entry
Impossible real-time data monitoring
Low accuracy due to sampling issues
II. Issue with online evaluation systems
Low data credibility due to easy data manipulation
Lack of integrated platforms due to incompatibility with other institutions
Too much advertising influence
Low participation rate due to poor compensation system
Additionally, none of these methods puts extensive focus on user data security. Therefore, the data of the users is susceptible to data theft or permanent loss of valuable data.
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